Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Post

Efam Air Ltd, Unit 12, Metro Business Centre, Kangley Bridge Road, LONDON, SE26 5BW, GB

Telephone

0800 084 3520

Email

help@efamair.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Addresses
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Credit reference information
Account information
Website user information (including user journeys and cookie tracking)
Photographs or video recordings
Call recordings
Identification documents
Information relating to compliments or complaints
Information relating to sponsorship

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Purchase history
Account information, including registration details
Marketing preferences

We collect or use the following information for service updates or marketing purposes:

Names and contact details
Marketing preferences
Call recordings
Purchase or viewing history
IP addresses
Website and app user journey information
Records of consent, where appropriate

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent
Contract
Legal obligation
Legitimate interest:
- We process personal information to provide legitimate interest to provide goods and services to individuals: - where the processing enables us to enhance, modify, personalise or otherwise improve our services / communications for the benefit of our customers - to better understand how people interact with our websites - to provide postal communications which we think will be of interest to you to determine the effectiveness of promotional campaigns and advertising

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Consent
Contract

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent
Contract
Legitimate interest:
- We process personal information to provide legitimate interest to provide goods and services to individuals: - where the processing enables us to enhance, modify, personalise or otherwise improve our services / communications for the benefit of our customers - to better understand how people interact with our websites - to provide postal communications which we think will be of interest to you to determine the effectiveness of promotional campaigns and advertising

Where we get personal information from

People directly
Publicly available sources
Third parties:
Contracts that we have entered into with housing providers, councils, landlords.

How long we keep information

EFAM Air hold information for contact purposes for a period of 2 years without ongoing contracts or communication.

Who we share information with

Other organisations

External auditors or inspectors
Organisations we’re legally obliged to share personal information with

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

10 May 2024